Artéphoria is a limited edition art brand. Every piece is numbered, intentional, and made to last. We use Gelato's print network — museum-quality archival paper, professional framing, careful packaging — because the physical object must match the emotional weight of the art itself.
We stand behind our work. If something goes wrong between our studio and your wall, we take responsibility. This policy exists to be clear about exactly what that means.
This is the situation we care most about. A piece that arrives damaged is unacceptable and we treat it with urgency.
If you ordered one piece and received another — wrong size, wrong print — email us at support@artephoria.shop within 7 days with a photo of what arrived. We will ship the correct piece immediately at no cost and arrange return of the incorrect item if needed.
Because Artéphoria pieces are limited edition, numbered works — not mass-produced prints — we are unable to accept returns based on a change of mind. Each piece is numbered 1 to 100 for Vol. 01. Once a numbered piece leaves our print partner, that number is retired.
This is not a policy designed to protect us. It's a policy that protects the integrity of the edition. Allowing numbered pieces to re-enter circulation would undermine what makes them worth collecting in the first place.
| Situation | Our Response | Timeframe |
|---|---|---|
| Piece arrived damaged | Full replacement or refund — your choice | Resolved within 48 hours |
| Wrong item received | Correct piece shipped immediately | Resolved within 48 hours |
| Piece lost in transit | Replacement shipped after carrier investigation | 7–14 business days |
| Change of mind | Cannot accept returns on numbered editions | Email us — we'll try to help |
| Defective print quality | Full replacement or refund | Resolved within 48 hours |
If your tracking shows delivered but you haven't received your piece — please first check with neighbours, building management, and your local post office. If the piece is genuinely lost, email us at support@artephoria.shop with your order number.
We will open an investigation with the carrier. If the piece is confirmed lost, we will ship a replacement at no cost. Investigation timelines vary by carrier but typically resolve within 7–14 business days.
Please note: Artéphoria is not responsible for packages marked delivered to the correct address. However, we understand that things happen and we will do our best to help.
All refunds are processed to the original payment method — PayPal. Once we approve your refund, PayPal typically processes the return within 3–5 business days. We do not offer store credit as an alternative to refunds — if you are owed money, we return it.
We do not charge restocking fees on approved refunds. The full purchase amount including any taxes is returned.